Junamarket Refund & Return Policy
At Junamarket.com, your satisfaction is our top priority. We strive to make your shopping experience seamless and worry-free. Our Refund and Return Policy is designed to be transparent, fair, and customer-centric, ensuring that you can shop with confidence.
Return Eligibility
You can request a return within 7 days of receiving your order if:
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The product is damaged, defective, incorrect, or incomplete.
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The product does not match the description or images provided on the product page.
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The product is unused, unworn, and unwashed, with all original tags and packaging intact.
Please note: Certain categories such as personal care items, perishable goods, and custom-made products may not be eligible for return. Always check the product page for specific return eligibility.
Return Process
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Initiate a Return: Log in to your Junamarket account and go to 'My Orders'. Select the order you wish to return and click on 'Initiate Return'.
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Select Return Reason: Choose the reason for the return from the provided options.
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Return Method: Choose between 'Pick Up' or 'Drop Off' for returning the product.
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Prepare the Package: Ensure the product is securely packed in its original packaging with all accessories, manuals, and tags.
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Return Confirmation: Once your return is processed, you will receive a confirmation email with further instructions.
Refund Policy
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Refund Method: Refunds will be issued to your original payment method or as Junamarket Wallet credits, based on your preference.
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Processing Time: Refunds are typically processed within 7–10 business days after the returned product is received and inspected.
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Shipping Charges: If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover the return shipping costs. For other reasons, return shipping may be at the customer's expense.
Non-Returnable Items
The following items are generally non-returnable:
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Personal Care Products: Due to hygiene reasons, items like cosmetics, skincare, and grooming products cannot be returned.
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Perishable Goods: Items with an expiration date, such as food and beverages, are non-returnable.
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Custom-Made Products: Personalized or custom-made items tailored to your specifications cannot be returned.
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Digital Goods: Software, e-books, and other digital products are non-returnable unless defective.
Please refer to the specific product page for detailed return eligibility.
Warranty Claims
For products covered under warranty, please contact the manufacturer or authorized service center directly. Junamarket facilitates warranty claims but does not handle repairs or replacements.
Customer Support
Our dedicated customer support team is here to assist you. If you have any questions or need assistance with a return or refund, please contact us at:
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Email: support@junamarket.com
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Phone: +92-XXXX-XXXXXX
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Live Chat: Available on our website during business hours
By adopting a customer-friendly approach similar to industry leaders, Junamarket aims to provide a hassle-free shopping experience that prioritizes customer satisfaction. If you need further assistance or have specific questions, feel free to reach out!
